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Returns? Here’s how it works — simple and worry-free
Returns? Here’s how it works — simple and worry-free
Cooling-off period & registration
You have a 14-day cooling-off period starting from the day you receive your order.
Easily register your return online via our returns page:
https://kameraexpress.returnless.com/de
After registering within the cooling-off period, you then have another 14 days to send your product back.
Important things to know about returns
- Return the product in its original, undamaged packaging and always use an outer box to prevent damage during transport.
- You may unpack and inspect the product as you would in a physical store, but use beyond what is necessary may result in a reduction in value.
- For products where cashback or promotions have been claimed before or after purchase, we reserve the right to deduct these benefits from the refund.
- Any refunds will be adjusted to account for discounts or promotional amounts already received.
- Once your return has been processed, we will refund you within 3 working days. How quickly the money appears in your account depends on your payment method.
Specific rules per product category
Cameras
You may unpack the camera, explore the menus, and take a few test shots.
- A few photos taken: full refund possible
- More extensive use: may result in depreciation
Video cameras
You may test the camera, but limit recording to a few minutes.
Longer recording may lead to depreciation, as the product can no longer be sold as new.
Drones
You may unpack and inspect a drone.
- Do not fly or register it if you plan to return it
- Once a drone is registered, your return right expires completely
- A flown drone cannot be returned
Lenses
Unboxing and short functional testing is allowed.
Intensive use may lead to depreciation.
Printers, toners & cartridges
Do not open sealed or light-/dust-proof packaging.
Do not print or install cartridges.
Opened or used products may be depreciated up to 100%.
Audio, in-ear & hygiene products
Returns only accepted if packaging is unopened.
Software & digital products
Opened or activated software, licenses, or downloads cannot be returned.
How to return your product
- Pack the product securely in its original packaging and an outer box
- Include all accessories and manuals
- Do not attach stickers or tape directly to the product or original packaging
After we receive your return
We will inspect your product as soon as possible.
If everything is in order, we will process your refund within 3 working days.
If there is any use or damage, we will inform you in advance about any depreciation.
Business customers
Business orders are not covered by the right of withdrawal.
However, we are happy to think along with you in case of issues or product questions — feel free to contact our customer service.
FAQ
You can register your return via our online returns form or at one of our stores.
Register your return here:
Return registration form
Of course, it can happen that you want to return a product. However, keep in mind that every return shipment has an environmental impact: the package has already been shipped once and needs to be sent back again.
If you want to return your product in the most sustainable way possible, you can drop it off at one of our stores. If you come by bike or on foot, that’s even better!
If you do need to ship it back, try to package it efficiently: preferably use recycled cardboard, as little plastic as possible, and bundle multiple products into one package if you can. That way, we can reduce the overall impact together.
Return your product within 14 days in its original, undamaged packaging, and always use an outer box so everything arrives safely.
You may inspect the item at home as you would in a physical store, but please note that use beyond what is necessary may result in a reduction in value.
After registering your return, you have 14 days to send the package back, and you can choose between an exchange or a refund.
Any discounts, promotions, or cashback already received may be deducted from the refund amount.
Make sure the product is complete and well protected when packed. If there is damage or missing parts, we may withhold part of the refund, and if the product is no longer resellable, even the full amount.
Once your return has been processed, we will refund the amount within 3 working days.
Return costs depend on how you choose to return your product.
If you return the product to one of our stores, returning is free of charge.
If you choose to send the product back by post, the cost is €4.99.
We will refund the full purchase amount (including any payment and shipping costs) within 14 days after receiving your return.
You will receive your refund using the same payment method you used for your purchase.
So if you paid by credit card or PayPal, the amount will be refunded back to that method. If you paid with a gift card, we will return the credit to the gift card.
Yes, you can track the status of your return shipment once you have registered your return in the returns portal.
Yes, the following products cannot be returned or exchanged:
- Software whose seal has been broken after delivery
- Downloadable software and digital content
- Products that cannot be exchanged or returned for hygiene reasons once the seal has been broken, such as in-ear earbuds
- Custom-made products, such as photo prints, albums, canvases, etc.
Yes, you can exchange a product instead of returning it.
In our returns portal, simply indicate that you would like to receive a different product. Once we have received your returned item, we will send you the new product.
If you exchange your product for a cheaper or more expensive item, the price difference is handled as follows:
- If the new product is cheaper, you will receive the remaining amount back from us.
- If the new product is more expensive, we will send you a payment request to pay the remaining amount.
If you have received a damaged or defective product, please contact our customer service immediately. Make sure to have your order number ready so we can help you quickly.
Together, we will discuss what is wrong and how you can return the product. After you have returned the defective item, we will inspect it. If it turns out that the product is indeed defective, we will replace it right away.
The return costs for the defective product (up to €8.70) will be reimbursed by us.
